FAQs
What are the benefits for my project?
The reasons for engaging me are usually simple.
1- You do not want to be at a disadvantage
In a team of consultants and contractors, the client is the only party that is unlikely to be an experienced industry professional.
I mitigate this risk, holding detailed knowledge of your project to ask prudent questions, advocate for you in the judgement of delays, extensions of time, cost variations, ambiguous records, through to final account. My presence prevents your Principal Contractor being a single unchallenged source of information to your impartial Contract Administrator.
2 - You are busy
Whether meeting the demands professional and business interests, or travelling, or balancing life. I prioritise and make the most effective use of your time, attention and investment in your project.
3 - I reduce stress for my clients
I am the first point-of-contact for issues, risks, questions and minor disputes and can professionally and calmly promote solutions. The projects I work on are milestones in my client's life or business, the experience deserves to be exciting and positive.
I'm always interested in people's projects, discovery calls are the best way to discuss how independent representation could benefit your project.
At what stage should I appoint you?
Ideally, as early as possible.
Early involvement means I am clear on your vision for your project and the reasoning for any compromises that are made. It gives me a full understanding of your development brief and fosters a relationship with your concept and planning team.
However, I can also become involved once a project is underway. This can triggered by work starting on site and the significant increase in time and attention required from a client.
Do you replace a Contract Administrator?
No.
I don't replace your Contract Administrator (CA) on a traditional procurement project, nor the role of Employer's Agent (EA) on a design and build.
Together with Client Representative, these are three distinct roles with agreed terms depending on the delegation of your client/employer responsibilities. Both EA and CA are focused on administering the contract, whereas I am focused on your goals for the project's duration, cost and quality. There is some overlap, so clarity and a shared understanding the roles within the team is something I promote.
Why has my architect recommended you?
A conscientious architect may recommend contacting me as they prepare to change their role on your project and recognise that you would find my services and on-going support valuable.
In the early stages of a project, your architect is focused on bringing their skills, vision and experience to your disposal in the design of your property. However, after tendering, your architect may transfer to a Contract Administrator role or help you appoint one. The Contract Administrator does not advocate solely for you in the same way your architect did earlier; instead, they must act fairly, impartially, and in accordance with the building contract.
Can you help control costs?
Yes, this is critical.
In a Client Representative role, of my primary responsibilities is to provide the necessary information for you to make informed financial decisions.
I also check the financial implications of design changes, programme adjustments and other variations are considered.
Good cost management includes my attention to detail and to identifying risks and anomalies throughout construction for avoidance or early limitation of unnecessary expenditure.
What type of projects do you work on?
I am lucky to be located on the edge of the Cotswolds, working in a beautiful part of the country where my experience in interior design and construction has allowed me to work on some exceptional properties.
My projects typically include:
- Listed buildings and period properties
- Barn conversions
- High-end new builds or large extensions
- Boutique commercial projects.
How involved do I need to be?
This depends entirely on your preference.
Some clients will enjoy being involved in every decision and having an experienced soundboard to discuss ideas and opportunities. While others simply want concise regular updates and necessary escalations.
I tailor my involvement to suit you whilst ensuring my brief is fulfilled and you are always informed.
What happens on a discovery call?
These are informal conversations about your project, your hopes and objectives, and the challenges you are anticipating.
We'll discuss the current stage of your project, your experience and understanding of the upcoming process.
Together we'll talk through the value that I could offer to your specific project and what next steps could be.
I am always interested in property, renovations and build projects, so these calls are a pleasure - whether an engagement follows or if not you should still leave the conversation with some practical understanding of the path ahead.
She is exceptionally strong at managing risk, complexity, and change. Whether navigating evolving priorities or guiding projects through uncertainty, Nicola brings calm, structure, and momentum.
You always feel that challenges are being handled, not just discussed.
Jamie Mills, Managing Director, Signature Build Group